1) The following terms and conditions apply to contracts concluded via www.bookhoover.com. Unless otherwise agreed, any terms and conditions you use are hereby rejected.
2) For the purpose of these regulations, a consumer is any natural person who concludes a legal transaction for private concerns. An entrepreneur is any natural or legal person who acts in the pursuit of their professional or commercial interests when concluding a legal transaction.
§ 2 Conclusion of Contract
1) The subject of the contract is the sale of goods.
2) By making a product available in our shop, we make a binding offer to our customers to conclude a purchase agreement.
3) All products intended for purchase are placed in the shopping cart by the customer. After entering personal data and payment information, the customer has the opportunity to review all entered information. By submitting the order by clicking the designated button, the customer legally declares acceptance of the offer. This concludes the purchase agreement. For payment options via payment service providers such as PayPal or instant bank transfer, the customer will be redirected from our online shop to the provider's website. After entering all necessary data, the customer will finally be redirected back to our shop.
4) All information related to the conclusion of the contract is transmitted automatically via e-mail. The customer must therefore ensure that the e-mail address stored with us is accessible.
§ 3 Retention of Title and Right of Retention
1) A right of retention can only be exercised by the customer if it does not concern claims from the same contractual relationship.
2) The goods remain the property of the shop operator until full payment of the purchase price.
§ 4 Liability Provisions
1) We are fully liable for damages to body or health, as well as in cases of intent and gross negligence. Furthermore, in case of fraudulent concealment of a defect and in all other legally regulated cases. Liability for defects within the framework of the statutory warranty can be found in the corresponding regulation in our customer information.
2) If essential contractual obligations are not met, the online shop's liability for slight negligence is limited to foreseeable, typical contractual damages.
3) In the event of a breach of non-essential obligations arising from the contract, liability for slightly negligent breaches of duty is excluded.
4) No liability is accepted for the constant availability of this website and the goods offered thereon.
§ 5 Choice of Law
1) German law applies. The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded.
§ 6 Dispute Resolution
1) The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at http://ec.europa.eu/odr.
§ 7 Contract Language, Storage of Contract Text
1) The contract language is German.
2) We do not store the complete contract text. Customers can electronically secure this before submitting the order using the print function of the browser.
§ 8 Prices and Payment Methods Characteristics of Goods
1) The prices shown and the shipping costs are gross prices.
2) Shipping costs are not included in the purchase price. They are explicitly marked or are shown separately during the ordering process and must be borne by the customer, unless free delivery has been promised.
3) The available payment methods are indicated on our website or in the respective item description, but at the latest in the final ordering process at the "checkout". Unless otherwise stated, payment claims from the contract are due for immediate payment.
4) The essential characteristics of the goods and/or services can be found in the item description and the supplementary information on our website.
§ 9 Delivery Conditions
1) Delivery conditions, delivery time, and any existing delivery restrictions can be found under the appropriately named link in our online shop or in the respective item description.
2) For consumers, the risk of accidental loss or deterioration of the sold goods during shipment passes to the customer only upon delivery of the goods to the customer. This regulation applies regardless of whether the shipment is insured or uninsured.
(3) In case of exceptionally high demand (e.g., due to media presence), delays in delivery may occur. We strive to ship all orders as quickly as possible but reserve the right to adjust delivery times accordingly.
§ 10 Statutory Warranty Rights
1) The statutory warranty rights remain in effect.
2) Consumers are requested to check the goods for completeness, obvious defects, and transport damage upon delivery and to notify the shop operator as soon as possible. Failure by the customer to do so does not affect their statutory warranty claims.
§ 11 Custom-Designed Goods 1) We do not check your data for (grammatical) correctness and therefore assume no liability for errors.
§ 12 Gift Vouchers 1) Vouchers can be redeemed at www.bookhoover.com and can only be used for the purchase of goods, not for the purchase of other gift vouchers. If there is a remaining balance on the voucher after a purchase, it can be used for the next purchase.
2) Credit on vouchers cannot be paid out in cash. Vouchers can also only be redeemed before completing the ordering process. Subsequent crediting is not possible.
3) Vouchers are transferable to other persons and can be combined with other vouchers.
§ 13 Dispute Resolution We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.
The European Commission provides a platform for online dispute resolution (ODR), which you can find at this address: http://ec.europa.eu/consumers/odr/
§14 Returns and Exchanges:
(1) Consumers have the right to return the received goods within 14 days without giving reasons. The return period begins on the day of receipt of the goods.
(2) A direct exchange (e.g., for other sizes or variants) is not offered. Instead, in the event of a return, the purchase amount will be refunded via the originally chosen payment method.
(3) The customer bears the costs of the return, unless expressly agreed otherwise.
§ 15 Place of Jurisdiction The place of jurisdiction, where permissible, is Cologne, Germany.
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